Return & Refund Policy – Nikhil Handlooms

Thank you for shopping with Nikhil Handlooms! Please read our policy carefully before placing your order.

Important Instructions:

• Record a 360° unboxing video while opening the parcel.
• The video must be clear, continuous, without any pause or cut.
• Mandatory for any claim of damage, missing item or wrong product.

Shipping & Delivery:

• Dispatch Time: 2–3 working days after confirmation.
• Delivery Time: 7–10 working days (excluding Sundays & holidays).
• Delivery time may vary depending on location and courier availability.

Return & Refund Policy:

We follow a No Return / No Refund policy except for damaged products with valid proof.

We DO NOT accept returns/refunds for:

• Color difference of 5–10% due to lighting/photography.
• Product not liked after delivery.
• Size issues (all products are stitched as per selected size).
• Minor defects like loose threads, small marks, zari pulls.
• Delays caused by courier partners.

Exchange is accepted only when:

• You receive a damaged product.
• You receive a wrong product.
• The issue is clearly shown in the unboxing video.

Exchange Conditions:

• Request must be raised within 24 hours of delivery.
• Exchange is processed after video verification.
• Exchange depends on product availability.
• No cash refunds under any condition.

Size Related Policy:

Check measurements carefully before ordering. Returns for size issues are not accepted.

Final Note:

We deliver handcrafted products. Minor variations are normal and not considered defects.

Thank you for shopping with Nikhil Handlooms!